This brief reports what ServiceNow's 10-Q, filed 2025-10-30, states, and nothing else. Every item below is a sentence the filing contains, quoted exactly and verified character-for-character against the document fetched from EDGAR. No inference is drawn and no claim is made about what any figure means.
The figures
| Metric | Value | Period |
|---|---|---|
| RPO | $24.3 billion | September 30, 2025 |
| RPO | 24% | September 30, 2025 |
| CRPO | 21% | September 30, 2025 |
| Total operating lease costs | $37 million | three months ended September 30, 2025 |
| Total operating lease costs | $109 million | nine months ended September 30, 2025 |
| Total operating lease costs | $33 million | three months ended September 30, 2024 |
| Total operating lease costs | $98 million | nine months ended September 30, 2024 |
| Total cash paid for amounts included in the measurement of operating lease liabilities | $80 million | nine months ended September 30, 2025 |
| Total cash paid for amounts included in the measurement of operating lease liabilities | $61 million | nine months ended September 30, 2024 |
| Operating lease liabilities arising from obtaining operating right-of-use assets | $195 million | nine months ended September 30, 2025 |
| Operating lease liabilities arising from obtaining operating right-of-use assets | $21 million | nine months ended September 30, 2024 |
| Weighted-average remaining lease term | eight years | September 30, 2025 |
| Weighted-average discount rate | 4% | September 30, 2025 |
| Present value of operating lease liabilities | $911 million | September 30, 2025 |
| Aggregate commitment to spend on cloud services | $4.8 billion | through 2030 |
| Remaining payments under cloud service agreements | $180 million | remainder of fiscal 2025 |
| Remaining payments under cloud service agreements | $340 million | fiscal 2026 |
| Remaining payments under cloud service agreements | $330 million | fiscal 2027 |
| Remaining payments under cloud service agreements | $500 million | fiscal 2028 |
| Remaining payments under cloud service agreements | $630 million | fiscal 2029 |
| Remaining payments under cloud service agreements | $2.8 billion | 2030 |
| Unrecognized tax benefits | $102 million | September 30, 2025 |
| Average renewal rate | 98% | over the last three years |
| Cash and cash equivalents, marketable securities and long-term marketable securities | $9.7 billion | September 30, 2025 |
| Operating lease obligations | $1,072 million | — |
| Operating lease obligations due over the next five years | $672 million | over the next five years |
| Outstanding payment obligations to suppliers participating in the SCF program | $32 million | September 30, 2025 |
| Company repurchases of common stock | 0.6 million shares | three months ended September 30, 2025 |
| Company repurchases of common stock | 1.3 million shares | nine months ended September 30, 2025 |
| Company repurchases of common stock | $584 million | three months ended September 30, 2025 |
| Company repurchases of common stock | $1,243 million | nine months ended September 30, 2025 |
| Authorized amount under the share repurchase program remaining available | $2.0 billion | September 30, 2025 |
| Net cash provided by operating activities | $3,206 million | nine months ended September 30, 2025 |
| Net cash provided by operating activities | $2,632 million | nine months ended September 30, 2024 |
| Net cash used in investing activities | $1,191 million | nine months ended September 30, 2025 |
| Net cash used in investing activities | $1,763 million | nine months ended September 30, 2024 |
| Personnel-related costs including stock-based compensation and overhead expenses | $71 million and $274 million | three and nine months ended September 30, 2025 |
| Personnel-related costs including stock-based compensation and overhead expenses | $112 million and $280 million | three and nine months ended September 30, 2025 |
| Stock-based compensation | $66 million and $169 million | three and nine months ended September 30, 2025 |
Every figure above is quoted from the filing; the sentence it was read from appears under its beat below.
The evidence, by beat
ARR / NRR / NDR growth or dilution
As of September 30, 2025, our RPO was $24.3 billion, of which 47% represented cRPO.
RPO and cRPO increased by 24% and 21%, respectively, compared to September 30, 2024.
RPO and cRPO increased by 24% and 21%, respectively, compared to September 30, 2024.
seat vs consumption / usage-based pricing mix shift
Total operating lease costs were $37 million and $109 million for the three and nine months ended September 30, 2025, respectively, and $33 million and $98 million for the three and nine months ended September 30, 2024, respectively.
Total operating lease costs were $37 million and $109 million for the three and nine months ended September 30, 2025, respectively, and $33 million and $98 million for the three and nine months ended September 30, 2024, respectively.
Total operating lease costs were $37 million and $109 million for the three and nine months ended September 30, 2025, respectively, and $33 million and $98 million for the three and nine months ended September 30, 2024, respectively.
Total operating lease costs were $37 million and $109 million for the three and nine months ended September 30, 2025, respectively, and $33 million and $98 million for the three and nine months ended September 30, 2024, respectively.
For the nine months ended September 30, 2025 and 2024, total cash paid for amounts included in the measurement of operating lease liabilities was $80 million and $61 million, respectively.
For the nine months ended September 30, 2025 and 2024, total cash paid for amounts included in the measurement of operating lease liabilities was $80 million and $61 million, respectively.
Operating lease liabilities arising from obtaining operating right-of-use assets totaled $195 million and $21 million for the nine months ended September 30, 2025 and 2024, respectively.
Operating lease liabilities arising from obtaining operating right-of-use assets totaled $195 million and $21 million for the nine months ended September 30, 2025 and 2024, respectively.
As of September 30, 2025, the weighted-average remaining lease term is approximately eight years, and the weighted-average discount rate is 4%.
As of September 30, 2025, the weighted-average remaining lease term is approximately eight years, and the weighted-average discount rate is 4%.
Maturities of operating lease liabilities as of September 30, 2025 are presented in the table below (in millions):Fiscal Period:Remainder of 2025$35 2026142 2027139 2028138 2029130 Thereafter488 Total operating lease payments1,072 Less: imputed interest(161)Present value of operating lease liabilities$911
We have entered into various non-cancellable agreements with cloud service providers, under which we have committed to spend an aggregate of approximately $4.8 billion through 2030 on cloud services.
As of September 30, 2025, we have remaining payments under these agreements of approximately $180 million for the remainder of fiscal 2025, $340 million in fiscal 2026, $330 million in fiscal 2027, $500 million in fiscal 2028, $630 million in fiscal 2029 and $2.8 billion in 2030.
As of September 30, 2025, we have remaining payments under these agreements of approximately $180 million for the remainder of fiscal 2025, $340 million in fiscal 2026, $330 million in fiscal 2027, $500 million in fiscal 2028, $630 million in fiscal 2029 and $2.8 billion in 2030.
As of September 30, 2025, we have remaining payments under these agreements of approximately $180 million for the remainder of fiscal 2025, $340 million in fiscal 2026, $330 million in fiscal 2027, $500 million in fiscal 2028, $630 million in fiscal 2029 and $2.8 billion in 2030.
As of September 30, 2025, we have remaining payments under these agreements of approximately $180 million for the remainder of fiscal 2025, $340 million in fiscal 2026, $330 million in fiscal 2027, $500 million in fiscal 2028, $630 million in fiscal 2029 and $2.8 billion in 2030.
As of September 30, 2025, we have remaining payments under these agreements of approximately $180 million for the remainder of fiscal 2025, $340 million in fiscal 2026, $330 million in fiscal 2027, $500 million in fiscal 2028, $630 million in fiscal 2029 and $2.8 billion in 2030.
As of September 30, 2025, we have remaining payments under these agreements of approximately $180 million for the remainder of fiscal 2025, $340 million in fiscal 2026, $330 million in fiscal 2027, $500 million in fiscal 2028, $630 million in fiscal 2029 and $2.8 billion in 2030.
Further, $102 million of unrecognized tax benefits have been recorded as liabilities as of September 30, 2025.
The enacted legislation had an immaterial impact on the Company’s effective tax rate for the three months ended September 30, 2025.
competitive displacement / win-loss / platform consolidation
The enacted legislation had an immaterial impact on the Company’s effective tax rate for the three months ended September 30, 2025.
we have experienced an average renewal rate of 98% over the last three years.
We have generated positive operating cash flows for more than ten years as we continue to grow our business in pursuit of our business strategy, and we expect to grow our business and generate positive cash flows from operations during 2025.
We have generated positive operating cash flows for more than ten years as we continue to grow our business in pursuit of our business strategy, and we expect to grow our business and generate positive cash flows from operations during 2025.
cash and cash equivalents, marketable securities and long-term marketable securities totaling $9.7 billion as of September 30, 2025.
Operating lease obligations totaling $1,072 million are principally associated with leased facilities and have varying maturities with $672 million due over the next five years.
Operating lease obligations totaling $1,072 million are principally associated with leased facilities and have varying maturities with $672 million due over the next five years.
As of September 30, 2025, our outstanding payment obligations to suppliers participating in the SCF program totaled $32 million.
During the three and nine months ended September 30, 2025, the Company repurchased 0.6 million and 1.3 million shares of our common stock for $584 million and $1,243 million, respectively.
During the three and nine months ended September 30, 2025, the Company repurchased 0.6 million and 1.3 million shares of our common stock for $584 million and $1,243 million, respectively.
During the three and nine months ended September 30, 2025, the Company repurchased 0.6 million and 1.3 million shares of our common stock for $584 million and $1,243 million, respectively.
During the three and nine months ended September 30, 2025, the Company repurchased 0.6 million and 1.3 million shares of our common stock for $584 million and $1,243 million, respectively.
As of September 30, 2025, approximately $2.0 billion of the authorized amount under the share repurchase program remained available for future repurchases.
Net cash provided by operating activities was $3,206 million for the nine months ended September 30, 2025 compared to $2,632 million for the nine months ended September 30, 2024.
Net cash provided by operating activities was $3,206 million for the nine months ended September 30, 2025 compared to $2,632 million for the nine months ended September 30, 2024.
Net cash used in investing activities was $1,191 million for the nine months ended September 30, 2025 compared to $1,763 million for the nine months ended September 30, 2024.
Net cash used in investing activities was $1,191 million for the nine months ended September 30, 2025 compared to $1,763 million for the nine months ended September 30, 2024.
AI product monetisation / attach
The filing names this beat, but no statement in it verified as a verbatim quote, so none is reported here.
guidance raised/cut, outlook change
We expect our professional services and other gross loss percentage to increase for the year ending December 31, 2025 compared to the year ended December 31, 2024.
We expect sales and marketing expenses for the year ending December 31, 2025 to increase in absolute dollars and to decrease as a percentage of revenue compared to the year ended December 31, 2024, as we continue to see leverage from increased sales productivity and marketing efficiencies.
We expect R&D expenses for the year ending December 31, 2025 to increase in absolute dollars but remain relatively flat as a percentage of revenue compared to the year ended December 31, 2024, as we continue to improve the existing functionality of our services, develop new applications to fill market needs and enhance our core platform.
We expect G&A expenses for the year ending December 31, 2025 to increase in absolute dollars and to remain relatively flat as a percentage of revenue compared to the year ended December 31, 2024, as we continue to see leverage from continued G&A productivity.
Based upon our stock price as of September 30, 2025, we expect stock-based compensation to continue to increase in absolute dollars for the year ending December 31, 2025 as we continue to issue stock-based awards to our employees, but decrease slightly as a percentage of revenue compared to the year ended December 31, 2024.
cost action / restructuring / headcount
increased headcount resulting in an increase in personnel-related costs including stock-based compensation and overhead expenses of $71 million and $274 million for the three and nine months ended September 30, 2025, respectively, compared to the three and nine months ended September 30, 2024.
increased headcount, resulting in an increase in personnel-related costs including stock-based compensation and overhead expenses of $112 million and $280 million for the three and nine months ended September 30, 2025, respectively, compared to the three and nine months ended September 30, 2024.
increased headcount, resulting in an increase in personnel-related costs, including stock-based compensation and an increase in outside services.
Stock-based compensation increased by $66 million and $169 million for the three and nine months ended September 30, 2025, respectively, compared to the three and nine months ended September 30, 2024, primarily due to additional grants to current and new employees.
Verification ledger
- 55 statements proposed by the extractor
- 49 verified verbatim against the fetched filing (89%)
- 6 discarded — not quotable character-for-character
The verbatim check contains no model: the extractor proposes a statement, and a deterministic substring match against the fetched text decides whether it is admissible. A proposal that does not verify is dropped.
This brief publishes no inference and no synthesis. The publication's inference layer must clear a measured second-lab confirmation threshold before it may appear; it has not, so it is absent by rule rather than by omission.